Crescent Bank
Solving a Historical Call Service Issue.
Client
Capital Group
Industry
Financial
Year
2025
ABOUT
Crescent Bank was seeing an issue for their call service reps. New reps have so much to memorize during onboarding and training, and it was expected to see at least 5 different application screens open during a phone call, always.
It was clear there was a need that was not being met, but was being worked-around to continue daily tasks.
A tool was needed to be made. One that would provide efficiency, simplicity, and relevance to their current phone call state. ConnectHub was just that: a way to simplify their daily problems faced during their calls.
RESULTS
Apps Consolidated
Adoption Rate
Users Were Saying
Ready to Get Started?
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Located in: San Antonio, TX